Italian Luxury Group is an Australian-based online destination for carefully curated Italian and international luxury brands
across fashion, accessories, fragrances, home, and lifestyle.

We focus on authenticity, attention to detail, and a refined brand selection. Our aim is to offer elegant and distinctive products that are not always easily found through mass-market online retailers.

Yes, we sell only authentic products sourced from trusted suppliers and carefully selected brand partners.

We are committed to authenticity, premium customer service, and a carefully curated luxury assortment. Our company has a strong connection to Italian craftsmanship, style, and heritage, which is reflected in the brands and products we choose.

We offer a curated range of luxury products including designer fashion, bags, accessories, jewellery, watches, fragrances, home fragrances, bath and body products, and lifestyle pieces.

No, while we have a strong focus on Italian brands and craftsmanship, we also offer selected international luxury brands that meet our standards of quality, design, and authenticity.

Product availability may vary. Some items are ready to ship, while others may require additional processing time depending on supplier availability.

In rare cases, a product may become unavailable due to stock discrepancies or supplier updates. If this happens, we will
contact you promptly and offer a suitable solution.

Simply browse our website, add your chosen items to the cart, and proceed through checkout by entering your shipping and payment details.

Please contact us as soon as possible after placing your order. We will do our best to assist, but changes or cancellations may not always be possible once processing has begun, especially for personalised or
specially sourced items.

Yes, once your order is successfully placed, you will receive an email confirmation with your order details.

Tracking details will be provided once your order has been dispatched.

Yes, selected products can be personalised, depending on the brand and product type.

Personalisation may include initials, names, or in some cases logos, depending on the specific item and brand.

Personalised products are generally non-returnable unless the item is faulty or there has been an error on our part.

Processing times vary depending on the brand and type of customisation. Estimated timing will usually be provided before dispatch. Usually, 1-2 days to be dispatched and 3 to 5 Business Days to be delivered.

Yes, we ship Australia-wide.

Yes, we offer international shipping.

Delivery times vary depending on the destination, product availability, and dispatch location. Estimated shipping times may vary from order to order. Usually, 3 to 5 Business Days

Yes, tracking information is provided once your order has been shipped.

For selected countries, duties and taxes may already be included in the price shown on the website. For other destinations, additional customs duties, VAT, taxes, or local charges may apply.

Depending on the destination country, import duties and taxes may be collected at checkout, included in the displayed price,
or requested by the courier at the time of delivery.

Customs duties, VAT, and similar import charges are generally imposed by government authorities and are usually non-refundable once paid.

Yes, returns may be accepted in accordance with our returns policy.

Returned items must generally be unused, in original condition, and in their original packaging. Certain exclusions may apply,
including personalised products and some hygiene-sensitive items. Read more.

Refunds are processed after the returned item has been received and inspected. Timing may vary depending on the payment provider.

Return shipping responsibility depends on the reason for the return and the destination.

Personalised items are generally not eligible for return unless faulty.

Some fragrances may be subject to shipping restrictions depending on the destination and courier regulations.

Yes, perfumes and certain beauty products may be classified as restricted goods for air transport or international shipping, depending on the product and destination.

For hygiene and safety reasons, opened fragrances and beauty products are generally not returnable unless faulty.

We accept the payment methods shown at checkout, which may include major credit cards, digital payment options, and other supported methods.

Yes, payments are processed through secure checkout systems designed to protect customer information.

Depending on your location and website settings, prices maybe displayed in your local currency.

Yes, many of our products are selected with gifting in mind, including luxury bags, fragrances, home fragrances, accessories, and lifestyle items.

Yes, selected products are suitable for premium and corporate gifting.

Yes, selected products can be personalised for gifting, depending on the item and brand.

We choose brands based on authenticity, craftsmanship, product quality, design, and alignment with the refined identity of Italian Luxury Group.

Yes, we focus on premium, distinctive, and often harder-to-find brands that reflect quality, elegance, and strong design identity.

Yes, selected products are suitable for both personal use and premium hospitality or gifting purposes.

You can contact us through the contact details provided on our website.

Yes, we are happy to assist with product questions, gifting advice, and general purchase enquiries.

Yes, our team can help guide you toward suitable gift options based on the occasion, recipient, and preferences.