Italian Luxury Group is an Australian-based online destination for carefully curated Italian and international luxury brands
across fashion, accessories, fragrances, home, and lifestyle.

We focus on authenticity, attention to detail, and a refined brand selection. Our aim is to offer elegant and distinctive products that are not always easily found through mass-market online retailers.

Yes, we sell only authentic products sourced from trusted suppliers and carefully selected brand partners.

We are committed to authenticity, premium customer service, and a carefully curated luxury assortment. Our company has a strong connection to Italian craftsmanship, style, and heritage, which is reflected in the brands and products we choose.

We offer a curated range of luxury products including designer fashion, bags, accessories, jewellery, watches, fragrances, home fragrances, bath and body products, and lifestyle pieces.

No, while we have a strong focus on Italian brands and craftsmanship, we also offer selected international luxury brands that meet our standards of quality, design, and authenticity.

Product availability may vary. Some items are ready to ship, while others may require additional processing time depending on supplier availability.

In rare cases, a product may become unavailable due to stock discrepancies or supplier updates. If this happens, we will
contact you promptly and offer a suitable solution.

Simply browse our website, add your chosen items to the cart, and proceed through checkout by entering your shipping and payment details.

LEIBISH Fine Jewellery & Diamonds follow a separate Request to Purchase process and are not completed through the standard checkout. After availability is confirmed, we will provide a final DDP quotation and Proforma Invoice for payment by bank transfer.

Please contact us as soon as possible after placing your order. We will do our best to assist, but changes or cancellations may not always be possible once processing has begun, especially for personalised or specially sourced items.

For LEIBISH orders, please contact us immediately if you need to request a change or cancellation. Any request will be subject to the order status, supplier confirmation and applicable consumer law.

Yes, once your order is successfully placed, you will receive an email confirmation with your order details.

For LEIBISH purchases, you will first receive confirmation of your Request to Purchase. Once availability and the final DDP amount are confirmed, we will issue a Proforma Invoice with the applicable bank transfer details.

Tracking details will be provided once your order has been dispatched.

Yes, selected products can be personalised, depending on the brand and product type.

Personalisation may include initials, names, or in some cases logos, depending on the specific item and brand.

Personalised products are generally non-returnable unless the item is faulty or there has been an error on our part.

Processing times vary depending on the brand and type of customisation. Estimated timing will usually be provided before dispatch. Usually, 1-2 days to be dispatched and 3 to 5 Business Days to be delivered.

Yes, we ship Australia-wide.

Yes, we offer international shipping.

LEIBISH Fine Jewellery & Diamonds include complimentary insured worldwide delivery, subject to destination and applicable import requirements.

Delivery times vary depending on the destination, product availability, and dispatch location. Estimated shipping times may vary from order to order. Usually, 3 to 5 business days after dispatch.

For LEIBISH orders, estimated transit time after dispatch is generally 3 to 5+ business days, subject to customs processing, courier routing and destination requirements.

Yes, tracking information is provided once your order has been shipped.

For selected countries, duties and taxes may already be included in the price shown on the website. For other destinations, additional customs duties, VAT, taxes, or local charges may apply.

For LEIBISH Fine Jewellery & Diamonds, applicable duties, VAT/GST and customs charges are calculated based on the delivery destination and included in the final DDP quotation and Proforma Invoice provided before payment.

Depending on the destination country, import duties and taxes may be collected at checkout, included in the displayed price, or requested by the courier at the time of delivery.

For LEIBISH orders shipped DDP, applicable duties and taxes are included in the final quotation before payment, so customers should not normally be required to pay additional import duties or taxes upon delivery. Customs authorities or the courier may still request identification or documentation required for customs clearance.

Customs duties, VAT/GST and similar import charges are generally imposed by government authorities and are generally non-refundable once paid or remitted.

Where a refund or recovery is available under applicable law, Italian Luxury Group will only refund the amount actually recovered from the relevant customs or tax authority. For LEIBISH orders, any duties, VAT/GST or customs charges that cannot be recovered will be excluded from, or deducted from, the applicable refund where permitted by law.

Yes, returns may be accepted in accordance with our returns policy.

Returned items must generally be unused, in original condition, and in their original packaging. Certain exclusions may apply, including personalised products and some hygiene-sensitive items.

LEIBISH Fine Jewellery & Diamonds are subject to a dedicated high-value return process and must not be returned without prior written authorisation from Italian Luxury Group.

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Refunds are processed after the returned item has been received and inspected. Timing may vary depending on the payment provider.

For LEIBISH orders paid by bank transfer, approved refunds will normally be returned by bank transfer following verification of the recipient and banking details.

Return shipping responsibility depends on the reason for the return and the destination.

For LEIBISH returns, any applicable secure return shipping, insurance, customs, duty or tax costs will be confirmed before the return is arranged, except where Italian Luxury Group is legally responsible for those costs.

Personalised items are generally not eligible for return unless faulty.

Some fragrances may be subject to shipping restrictions depending on the destination and courier regulations.

Yes, perfumes and certain beauty products may be classified as restricted goods for air transport or international shipping, depending on the product and destination.

For hygiene and safety reasons, opened fragrances and beauty products are generally not returnable unless faulty.

We accept the payment methods shown at checkout, which may include major credit cards, digital payment options, and other supported methods.

LEIBISH Fine Jewellery & Diamonds are not paid through the standard checkout. LEIBISH purchases are completed by bank transfer following confirmation of availability and issuance of the final DDP quotation and Proforma Invoice.

Yes, payments made through our website are processed through secure checkout systems designed to protect customer information.

For LEIBISH purchases, payment is made by bank transfer using the banking details provided on the official Proforma Invoice issued by Italian Luxury Group.

Depending on your location and website settings, prices may be displayed in your local currency.

For LEIBISH purchases, the final quotation and Proforma Invoice will specify the payment currency and the corresponding bank transfer details.

Yes, many of our products are selected with gifting in mind, including luxury bags, fragrances, home fragrances, accessories, and lifestyle items.

Yes, selected products are suitable for premium and corporate gifting.

Yes, selected products can be personalised for gifting, depending on the item and brand.

We choose brands based on authenticity, craftsmanship, product quality, design, and alignment with the refined identity of Italian Luxury Group.

Yes, we focus on premium, distinctive, and often harder-to-find brands that reflect quality, elegance, and strong design identity.

Yes, selected products are suitable for both personal use and premium hospitality or gifting purposes.

You can contact us through the contact details provided on our website.

Yes, we are happy to assist with product questions, gifting advice, and general purchase enquiries.

Yes, our team can help guide you toward suitable gift options based on the occasion, recipient, and preferences.